The Productivity Paradox
Computers arrived in every office through the 1970s and 80s. Measured productivity did not move for two decades.
1987 (Solow's remark), debate ongoing17 min read
Economics of information technology
Erik Brynjolfsson
1962
American economist, long at MIT and later director of the Digital Economy Lab at Stanford. His firm-level work with Lorin Hitt showed that the returns to computing were real but arrived only alongside organisational change, and his later "productivity J-curve" applies the same argument to artificial intelligence.